Terms of Service

1. Introduction

Welcome to Hangzhou ITGen Technology Co., Ltd. ("ITGen," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our veterinary diagnostic products, OEM manufacturing services, and related solutions.

By accessing our services, purchasing our products, or engaging in business with ITGen, you agree to be bound by these Terms and our Privacy Policy.

2. Company Information

Legal Entity

Hangzhou ITGen Technology Co., Ltd.

Established: 2018

Registration: China

Certifications

ISO Management System Certified

National Standard GMP Approved

Biology Diagnostic Products Specialized

3. Products and Services

3.1 Diagnostic Products

SaberVet brand rapid test kits for livestock, poultry, and companion animals
Vamber brand ELISA solutions and bioprotein chip technology
Molecular diagnosis and genetic engineering solutions

3.2 OEM Manufacturing

Custom diagnostic solutions with private labeling
Bulk manufacturing for distributors and veterinary professionals
Custom formulations and specialized solutions

4. Customer Categories

4.1 B2B Customers

• OEM custom manufacturing clients
• Distributors and resellers
• Farms and agricultural facilities
• Veterinary clinics and end users

4.2 Geographic Coverage

• Southeast Asia markets
• European markets
• Global partnership network
• Regional compliance adherence

5. Quality Assurance and Compliance

5.1 Quality Standards: All products are manufactured under ISO management system and national standard GMP approval for biology diagnostic products.

5.2 Product Reliability: We guarantee the accuracy and reliability of our diagnostic solutions backed by 8 years of industry experience.

5.3 Regulatory Compliance: Products comply with relevant veterinary diagnostic regulations in target markets including Southeast Asia and Europe.

6. Order Terms and Conditions

6.1 Minimum Orders

Bulk orders and OEM manufacturing require minimum quantity commitments. Specific minimums vary by product category and customization requirements.

6.2 Lead Times

Standard products: 2-4 weeks delivery. OEM and custom solutions: 4-8 weeks depending on complexity. Quote response within 48 hours.

6.3 Payment Terms

Payment terms vary by customer category and order volume. Standard terms include advance payment for new customers and credit terms for established partners.

7. Intellectual Property

7.1 Proprietary Technology: ITGen retains all rights to proprietary technologies including genetic engineering, immunochromatography, ELISA, bioprotein chip, and molecular diagnosis platforms.

7.2 Brand Protection: SaberVet and Vamber are registered trademarks of ITGen Technology. Unauthorized use is prohibited.

7.3 OEM Arrangements: Custom branding and private label arrangements are governed by separate licensing agreements.

8. Limitation of Liability

8.1 Product Warranty: Products are warranted to meet specifications when used according to instructions and within expiration dates.

8.2 Liability Limits: ITGen's liability is limited to product replacement or refund. We are not liable for indirect, consequential, or punitive damages.

8.3 Professional Use: Products are intended for professional veterinary use only. Users are responsible for proper application and interpretation of results.

9. Contact and Dispute Resolution

9.1 Customer Support

• 24/7 technical support available
• Global assistance network
• Dedicated account management
• Online support portal

9.2 Dispute Resolution

• Good faith negotiation first
• Mediation for commercial disputes
• Arbitration in Hangzhou, China
• Governing law: Chinese law

10. Terms Modification

ITGen reserves the right to modify these Terms at any time. Changes will be posted on our website and communicated to active customers. Continued use of our services constitutes acceptance of modified terms.

For questions about these Terms of Service, please contact our legal department or customer service team.