Frequently Asked Questions

We have our factory in Hangzhou, Zhejiang Province. Feel free to come for a visit whenever it's convenient for you!

We are a factory in Hangzhou, Zhejiang Province. Feel free to come for a visit whenever it's convenient for you!

Hangzhou ITGen mainly provides animal diagnostic solutions (across varied techs) and pet supplies. It has developed diverse products across colloidal gold method, Immunochromatography. Adhering to ISO/GMP/CE, it offers efficient, reliable products/services, rooted in its mission for animal health.

CE RoHS and ISO9001 are available.

Yes, we have. Could you share your email or contact info? Our sales team will send the catalog to you promptly.

Our products are mainly used for pet diagnostics and veterinary diagnostics. They help in quick and accurate health assessments. Are you interested in a particular type of diagnostic product?

Absolutely! Could you share your email or contact info? Our sales team will send the catalog to you promptly.

Sure, I can send you our catalog. So what's your email address?

Absolutely! Our products are suitable for both wholesale and retail. We offer customization options too. Are you looking for something specific?

All trade terms are acceptable, what are your needs?

Our prices reflect the quality and customization options we offer, along with our certifications and reliable manufacturing processes. We focus on delivering value and consistency. If you have specific concerns, feel free to share!

We can definitely discuss special pricing for long-term partnerships. Could you share more about your business needs or contact info so we can tailor a deal for you?

For your convenience, you may use credit card, private card, or our Alibaba payment link instead--these options are secure and easy to use.

Generally it is 50%, but it depends on the specific order. If you need more info, let me know!

LC can be considered, depending on the country's situation. DP does not do.

Yes, the sample cost can be refunded when you place a larger order. If you need more details or have specific requirements, just let me know!

You can place an order by contacting us or by emailing us at contact@antigenne.com. If you need more help, feel free to ask!

The product cannot be packaged in mixed boxes, but it can be packaged in mixed containers.

Yes, we offer fast shipping options to ensure timely delivery. If you have a specific timeline or destination in mind, let me know!

Yes, we can arrange door-to-door shipping for your convenience. If you have specific details or requirements, feel free to share!

The best shipping method cost-wise depends on your location and order size. We can explore options like sea freight or air freight. If you share your location (zip code) or contact info, I can provide more tailored advice!

We have strict quality control measures, including regular inspections and certifications to ensure product reliability. If you need more detailed info, I can email it to you. What's your email address?

The delivery time for in-stock products is within 3 days, and the delivery time for OEM products is 2-4 weeks.

The shelf life of our brand products is 3 years, and the shelf life of OEM products is 2 years.

It depends on whether we have an exclusive agent in your country. In which country would you like to be the agent for our products?

We have different distributors in different countries. We are very happy to cooperate with you. May I ask which country you are from?